Service and Repair
An electronic version of our warranty statement is available here (Adobe Acrobat, 90kB). The warranty on JBL Professional loudspeaker products (except for enclosures) remains in effect for five years from the date of the first consumer purchase. JBL Amplifiers are warranted for three years from the date of original purchase. Enclosures and all other JBL products are warranted for two years from date of original purchase.
does the JBL warranty cover?
pays for what?
about International customers?
do I obtain warranty service?
Professional Customer Service
Dock # 15
8500 Balboa Blvd
Northridge, CA 91329
Whether you take the product to a local service center or return it to the factory, be sure to include the following information with your product:
I need a return authorization to return my JBL product to the factory
What happens once JBL receives
the product for repair?
All failures not covered under the warranty will be charged for the repairs and shipping. JBL Professional Customer Service will fax or mail a JBL Professional Estimate of Repairs and will not proceed with the repairs until customer's reply is secured. Payment terms for repairs are payment in advance via cashiers check, money order, Visa, MasterCard or American Express.
is the warranty coverage verified?
the JBL warranty transferable?
What is the warranty on repairs
and replacement parts?
can't end users purchase cone kits?
Can I use a different crossover
in my speaker cabinet?
Will a different driver work
in my cabinet?
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All rights reserved.