take the product to a local service center or return it to the
factory, be sure to include the following information with your
model and serial number
and fax number
- A copy
of the bill of sale or proof or purchase
information as to the product failure
I need a return authorization to return my JBL product to the factory
Yes. A service authorization is required and will be
issued for you
include on the packing slip and the on the outside of the box.
What happens once JBL receives
the product for repair?
The failure mode and cause of failure is determined by our Senior
Technician. When a copy of the proof of purchase is enclosed in
the package, all failures covered under the warranty are repaired
and the product is returned without any charge to the customer.
JBL Professional pays for return shipping charges on failures
covered under the warranty.
not covered under the warranty will be charged for the repairs
and shipping. JBL Professional Customer Service will fax or mail
a JBL Professional Estimate of Repairs and will not proceed with
the repairs until customer's reply is secured. Payment terms for
repairs are payment in advance via cashiers check, money order,
Visa, MasterCard or American Express.
is the warranty coverage verified?
Your JBL Warranty protects the original owner and all subsequent
owners (see below) so long as:
- Your JBL
product was purchased in the Continental United States, Hawaii
or Alaska. This Warranty does not apply to JBL products purchased
elsewhere except for purchases by military outlets. Other purchasers
should contact the local JBL distributor for warranty information.
- The original
dated bill of sale or proof of purchase is presented whenever
warranty service is required. In lieu of the original bill of
sale, JBL will accept a duplicate bill of sale issued by the
selling dealer or a clear photocopy of the original bill of
the JBL warranty transferable?
Yes. The JBL Warranty is transferable so long as the original
dated bill of sale is presented whenever warranty service is required.
Where the product to be repaired is no longer the property of
the original owner and the original or a copy of the bill of sale
cannot be provided, JBL will accept a notarized statement by the
original purchaser stating the name of the selling dealer, date
of original purchase, invoice or sales ticket number, model and
serial number of the product including the date of transfer from
the original purchaser to the subsequent owner of the product.
The subsequent owner(s) of the product will pick up the balance
of the warranty period based on the original dated bill of sale.
What is the warranty on repairs
and replacement parts?
Products serviced by an authorized JBL Professional Service Agency
are warranted against defects in workmanship and materials for
a period of 90 days, or the remainder of the original warranty
period, whichever is greater. The Service Agency must use JBL
factory parts for this warranty to be in effect.
can't end users purchase cone kits?
Because replacing a driver's cone, suspension and voice coil requires
special test equipment, tools and training.
Can I use a different crossover
in my speaker cabinet?
No. Because each passive crossover is designed to accommodate
specific loudspeaker components, changing to a different passive
crossover will change the sound and response of the loudspeaker
Will a different driver work
in my cabinet?
As certain speakers become obsolete, it is necessary to replace
them with alternative product. For the best possible replacement,
contact your local JBL Professional Warranty Station or Technical
Support at JBL.