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Frequently Asked Questions

Warranty, Service and Repair

What is the warranty period?
An electronic version of our warranty statement is available
here.

This warranty protects you for a specific period (“Warranty Period”) from your date of purchase as stated in your bill of sale or as otherwise established by Harman

Typically the warranty on JBL Professional loudspeaker products (except for enclosures) remains in effect for five years from the date of the first consumer purchase. JBL Amplifiers are warranted for three years from the date of original purchase. Enclosures and all other JBL products are warranted for two years from date of original purchase.


What does this warranty cover, and what does it not cover?
Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Harman Professional authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Harman states otherwise, you purchased this product in brand new condition.

This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; occurring during shipment (even when Harman has arranged or paid for shipping); caused by failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance; resulting from repairs by someone Harman did not authorize; (for products not specified by Harman for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by the seller; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use, including batteries and headphone/headset ear pads/foam pads; any accessory to this product, even if supplied by Harman; any installation, removal or re-installation; any set-up calibration or adjustment; any performance variations due to installation-related circumstances, such as program source quality or AC power fluctuations.

Harman reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.

What will Harman do to correct problems under warranty?
If this product has a defect covered by this warranty, Harman will, at its option, either: (1) repair this product at no charge to you, using new or refurbished replacement parts, (2) exchange this product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to this product, or (3) refund the purchase price of the product. Any replaced or refunded parts or products shall become Harman property, and, by submitting any product for warranty service, you represent and warrant to Harman that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.

Who is protected by the warranty?
This warranty protects only the original end-user (“you”), and is not transferrable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Harman Professional products purchased from authorized Harman Professional dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Harman distributor for warranty information.

What about International customers?
For customers outside of the United States, the authorized JBL Professional distributor in your country handles all warranty issues. For more information, check out the Contact Us area of our Site to locate the JBL Professional distributor in your country

How can warranty service be obtained?
If your JBL product ever needs service, you may choose from one of the following service options:

  1. We recommend you take your product to one of the over 300 service agencies throughout the United States with factory-trained technicians on staff. Check out our Service Center Listing to find a JBL authorized service center near you.

  2. You may also return your product to JBL Professional for repair. All products returned to the factory for service must be returned to JBL Professional Customer Service at the shipper's expense. We highly recommend that the inoperative component(s) be removed from the enclosure and be returned to both reduce the shipping expenses and to avoid unnecessary enclosure shipping damages. On the JBL powered systems such as EON, LSR, MPro, and PRX Series, JBL recommends that you return the complete unit.
    Return the product to:

    For assistance with JBL Professional product repair needs
    please call 800-397-1881 or email support@JBLPro.com

  3. JBL Consumer manufactures products for home, car and
    computer use. You can reach them at http://www.jbl.com
    or 1-800-336-4525. You can also e-mail JBL Consumer at websupport@harman.com.

Whether you take the product to a local service center or return it to the factory, be sure to include the following information with your product:

  • Product model and serial number
  • Contact name
  • Telephone and fax number
  • A copy of the bill of sale or proof of purchase
  • Detailed information as to the product failure
  • Return shipping address

Do I need a return authorization to return my JBL product to the factory for repairs?
Yes. A service authorization is required and will be issued for you to
include on the packing slip and the on the outside of the box.

What happens once JBL receives the product for repair?
The failure mode and cause of failure is determined by our Senior Technician. When a copy of the proof of purchase is enclosed in the package, all failures covered under the warranty are repaired and the product is returned without any charge to the customer. JBL Professional pays for return shipping charges on failures covered under the warranty.

All failures not covered under the warranty will be charged for the repairs and shipping. JBL Professional Customer Service will contact you with a JBL Professional Estimate of Repairs and will not proceed with the repairs until customer's reply is secured. Payment terms for repairs are payment in advance via cashier's check, money order, Visa, MasterCard or American Express.

How is the warranty coverage verified?
Your JBL Warranty protects the original owner so long as:

  1. Your JBL product was purchased in the Continental United States, Hawaii or Alaska. This Warranty does not apply to JBL products purchased elsewhere except for purchases by military outlets. Other purchasers should contact the local JBL distributor for warranty information.

  2. The original dated bill of sale or proof of purchase is presented whenever warranty service is required. In lieu of the original bill of sale, JBL will accept a duplicate bill of sale issued by the selling dealer or a clear photocopy of the original bill of sale.

What is the warranty on repairs and replacement parts?
Products serviced by an authorized JBL Professional Service Agency are warranted against defects in workmanship and materials for a period of 90 days, or the remainder of the original warranty period, whichever is greater. The Service Agency must use JBL factory parts for this warranty to be in effect.

Why can't end users purchase cone kits?
Because replacing a driver's cone, suspension and voice coil requires special test equipment, tools and training.

Can I use a different crossover in my speaker cabinet?
No. Because each passive crossover is designed to accommodate specific loudspeaker components, changing to a different passive crossover will change the sound and response of the loudspeaker system.

Will a different driver work in my cabinet?
As certain speakers become obsolete, it is necessary to replace them with alternative product. For the best possible replacement, contact your local JBL Professional Warranty Station or Technical Support at JBL.


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